NASHVILLE, Tenn. -- Don MacLachlan, the Tennessee Titans' longtime top non-football executive in Nashville, resigned, the team announced Tuesday.
MacLachlan was with the organization for 24 years, and was instrumental in the move from Houston to Nashville and the building of what is now LP Field.
A cheery face of the franchise who was super-visible, he helped shield Tommy Smith, who took over as president and CEO in October 2013 after team founder Bud Adams died, from a good deal of public scrutiny.
The Titans were 2-14 in the first full season with Smith in charge and with the coach he chose to hire, Ken Whisenhunt, at the helm.
The bad year also included issues in game-day operations -- with insufficient gates open for one game delaying fans getting into the stadium and steady complaints about the new concessionaire, Aramark.
Smith said in a statement that he has been monitoring the team's operations over the past year.
"We know there also is a great deal of work ahead of us to improve our organization," Smith said. "Over the last year, one of my primary objectives was to monitor how things have been operating within the team. This offseason, we have decided to make changes in a number of areas from both a personnel standpoint and a structural standpoint."
Stuart Spears, the team's vice president of business operations and sales, will become the team's chief revenue officer.
Bob Flynn has been hired as the Titans' head of facilities and game-day operations. He comes from the NHL's Nashville Predators, where he has been senior director of corporate partnerships.
The Titans also confirmed Marty Collins, senior director of ticketing, was fired two weeks ago as part of the changes.
Information from The Associated Press was used in this report.